1. Introduction
AUSTAFE Queensland (“we”, “us”, “our”) is a non-profit organisation committed to protecting the privacy of individuals we interact with. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By interacting with us — including through our website, events, or services — you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Mailing or street address
- Volunteer or membership registration details
- Communication and correspondence you send us
We only collect personal information that is necessary for our activities and functions as an organisation.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you — when you register as a volunteer or member, complete forms, or contact us
- Through our website — including contact forms and sign-up pages
- At events or activities we organise or participate in
Where possible, we collect personal information directly from you. We will tell you why we are collecting information at the time of collection.
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Manage volunteer and membership registrations
- Communicate with you about our activities, events, and programs
- Respond to your enquiries and requests
- Fulfil our legal and reporting obligations
- Improve our programs and services
We will not use your personal information for any purpose that is unrelated to our functions without first seeking your consent.
5. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:
- Volunteers or staff who need it to carry out our activities
- Third-party service providers (e.g. email platforms, website hosts) who assist us in operating our organisation — these providers are required to protect your information in accordance with applicable law
- Government bodies or regulators, where required by law
We take reasonable steps to ensure that any third parties we share information with handle it responsibly and in accordance with the APPs.
6. Our Website
Our website may collect non-personal information automatically through cookies and similar technologies (e.g. browser type, pages visited, time of visit). This information is used to improve the website experience and is not linked to your personal identity.
If our website includes third-party tools (such as Google Analytics or social media plugins), those third parties may also collect data in accordance with their own privacy policies.
We use MailerLite to manage email communications and newsletters. If you subscribe to our mailing list, your name and email address will be stored with MailerLite. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. MailerLite’s privacy policy is available at www.mailerlite.com/privacy-policy.
7. Storage and Security of Personal Information
We store personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Password-protected digital systems
- Restricting access to personal information to authorised volunteers and staff only
- Disposing of personal information securely when it is no longer needed
While we take these precautions, no data transmission or storage system can be guaranteed to be 100% secure. If you have concerns about the security of your information, please contact us.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Your Rights — Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading
To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable time (generally within 30 days). In some circumstances, we may decline a request where permitted by law, and will provide reasons if we do so.
10. Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
11. Contact Us
For any questions, requests, or complaints about this Privacy Policy or the way we handle personal information, please contact:
AUSTAFE Queensland
Attention: Privacy Officer
Email: admin@austafe.org.au
Website: www.austafe.org.au
12. Updates to This Policy
This Privacy Policy was last updated on 27 March 2026. We may update this policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.